Repairs and Spare Parts Delivery
Our role doesn’t end at supplying software and equipment. Throughout the duration of the warranty or of the support contract, we become an interface between you and our suppliers.
When problems occur outside of our scope of expertise, we escalate and ensure efficient follow-up to solve your issue as quicly as possible. Your faulty equipment is diagnosed in our technical laboratory before being replaced or repaired, whether in-house or by our partners. For the products we distribute, we usually have loan units available to help you out when your equipment remains out of order longer than the usual duration of repair, or in emergency cases.